AI-Powered Proctor for Netcom Learning’s Agent X Program

Overview 

Client: Netcom Learning (Agent X program) 
Region: Global (spearheaded via Netcom Learning’s certified delivery channels) 
Learners Served: 

• 15,000 learners undertaking Proctor assessments 

• 8,000 learners completing the foundational AI course with certification 

The Challenge 

Netcom Learning’s Agent X program faced two key challenges: 

• Legitimacy & Trust in Assessments: With 15,000 learners having taken AI-powered Proctor assessments, the program needed to demonstrate strong credibility and legitimacy in its evaluation methods to satisfy both learners and stakeholders. 

• Uptake of Foundational AI Training: Separately, 8,000 learners were enrolled in the foundational AI course complete with certification. Ensuring smooth delivery, academic integrity, and positive learner experience at scale was essential for program momentum and reputation. 

The Solution 

Proctor 365 delivered a robust, scalable, and user-friendly AI proctor solution tightly integrated with Netcom Learning’s systems: 

1. Seamless LMS Integration 
   Embedded directly into Netcom Learning’s LMS, enabling single-sign-on for exam access and certification workflows—no separate logins needed. 

2. Advanced AI Monitoring 

1. Real-time face detection and identity confirmation 

2. AI-driven multi-face detection and tab-switch alerts 

3. Keyboard/mouse behavior patterns for anomaly detection 

3. Localized and Learner-Friendly Experience 
   Opt-in flows and help screens aligned with Netcom Learning’s branding and user interface for consistency and clarity across diverse learners. 

4. Proctor Operations & Oversight 

1. Centralized dashboards for real-time visibility across both learner cohorts 

2. Batch scheduling and analytics for exam completion, flagging, and auditing 

3. Technical onboarding and helpdesk SOPs for administrators and support staff 

The Results 

• 15,000 Proctored Exams Completed 
  Delivered securely and transparently, enhancing the credibility of Proctor assessments. 

• 8,000 AI Course Certifications Distributed 
  Seamless certification issuance following proctored assessments validated learning outcomes. 

• Academic Integrity Reinforced 
  A 90%+ adherence rate to legitimate exam behavior, as confirmed by flagged-case audits. 

• Operational Efficiency Gains 
  Technical and administrative workload reduced by 60%, thanks to AI-driven flagging and centralized reporting. 

• High Learner Confidence 
  A 92% positive satisfaction rate among learners, citing fairness, clarity of process, and user-friendly experience. 

• Poll of Stakeholder Trust 
  Both internal program coordinators and external partners flagged the proctor approach as robust and credible, strengthening overall program legitimacy. 

• Program-Wide Adoption 
  Proctor 365 immediately recognized as the default proctor solution across all Agent X offerings, setting a new standard for future programming. 

At a Glance