Global EdTech Company Boosts Certification Integrity 

Overview: 

Client: A leading international EdTech platform providing certification programs in IT, cybersecurity, and business management 

Region: Global (US, UK, India, Africa, SE Asia) 

Candidates: 20,000+ 

Exam Type: High-stakes certification exams, remotely delivered 24/7 

The Challenge: 

As the client expanded globally, their remote certification programs started seeing red flags from partner organizations and learners alike. Major concerns included: 

• Identity fraud by third-party impersonators 

• Candidates using multiple devices or browser hacks to cheat 

• No central view of live sessions or automated alerts 

• Rising costs of maintaining 1:1 human proctor for all time zones 

• Pressures from B2B clients to provide GDPR, ISO, and FERPA compliance documentation 

These challenges threatened the credibility of their certification brand, directly impacting customer retention, trust with hiring partners, and expansion into regulated markets like Europe. 

The Solution: 

After a competitive evaluation of five leading proctor tools, the EdTech firm selected Proctor 365 due to its blend of automation, scalability, security compliance, and ease of deployment: 

• Rolled out hybrid proctor: AI for standard exams; human support for executive and flagship certifications 

• Real-time facial recognition, ID verification, and secure browser lockdowns to reduce fraud risk 

• Proctor dashboard for session overview, red-flag management, and regional supervision 

• Screen and sound analysis tools to detect whispers, multiple voices, and tab-switch behaviors 

• Certification sync API to automatically validate exam status and issue credentials post-verification 

• Dedicated client success team for onboarding, compliance document support, and SLA-based performance reviews 

The Results: 

• Zero impersonation or fraud cases recorded in the first 6 months across all active geographies 

• 40% cost savings compared to the previous vendor due to reduced live staffing hours 

• Improved NPS from 3.7 to 4.6/5 among test-takers who appreciated stability and transparency 

• Successfully launched programs in 5 new markets, including Nigeria, Philippines, and Brazil 

• Featured in 2 international EdTech magazines for responsible use of AI in certification 

• Built stronger relationships with corporate training partners who now mandate Proctor 365 for compliance exams